When facing login issues in PassWatch, it's crucial to conduct a systematic troubleshooting process:
1. Check your credentials:
Double-check the accuracy of entered credentials, including username and Master Password, ensuring adherence to case sensitivity and special characters.
2. Password Reset:
If unsure of password correctness or if it's forgotten, utilize the "Forgot Password" to reset it securely.
3. Clear browser cache:
Sometimes, stored cache data can interfere with the login process. Try clearing your browser's cache and cookies, then attempt to log in again.
4. Browser or Device Change:
Test login from an alternative browser or device to isolate platform-specific problems and assess cross-compatibility.
If none of the above steps resolve the issue, reach out to PassWatch support for further assistance. We can help troubleshoot the problem and ensure you regain access to your account.